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PRODUCT DETAILS
SHIPPING & RETURNS
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more details please visit our Return Policy.
Shipping
►Please note that the Shipping Time provided does not include a 2-5 day processing period, which is necessary to fulfill your order from the date of purchase.
►We strive to expedite the delivery of your package as much as possible. However, delays may occur due to factors such as invalid addresses or customs clearance processes.
►If your package does not arrive within 20 days of placing your order, please reach out to our Customer Support team within the same timeframe for assistance.
FAQs
How do I apply the Afro Drawstring Ponytail?
To apply the Afro Drawstring Ponytail, start by pinning your hair in a bun or low ponytail. Then, place the extension over your attached hair and adjust the cord so that it is firm and comfortable. Distribute the extension strands evenly to cover the elastic and your natural hair.
Can the Afro Drawstring Ponytail be used on hair of any kind?
Yes, our Afro Drawstring Ponytail is versatile and can be used on any type of hair as long as there is enough hair to hold the bun or ponytail base. It is ideal for adding volume and length instantly to any hairstyle.
Can I style the Afro Drawstring Ponytail with heat tools?
We recommend avoiding excessive use of heat in extensions to preserve the quality and durability of synthetic fibers. However, if necessary, use heat tools at low temperatures and always test in a small section before applying to the full extent.
How should I take care of my Afro Drawstring Ponytail?
To maintain your Afro Drawstring Ponytail, wash it periodically with cold water and a mild shampoo. Avoid rubbing the fibers and apply a synthetic hair conditioner if available. Let it dry naturally and store it in a dry, dust-free place.
Are there different colors and sizes available for the Afro Drawstring Ponytail?
We offer a variety of colors to match your natural hair. As for sizes, our standard model is designed to fit most users, but be sure to check out the product specifications to choose the size that best suits your needs.
Can I use the Afro Drawstring Ponytail for outdoor or sports activities?
Yes, the Afro Drawstring Ponytail is safe to be used in outdoor and sports activities thanks to its secure fastening system. However, we recommend using a scarf or bandana to protect hair and extension in windy conditions or during intense activities.
Does Afro Drawstring Ponytail cause damage to my natural hair?
No, when used properly, the Afro Drawstring Ponytail is designed to be safe and not cause damage to your natural hair. It is important to ensure that the cord is comfortably fitted and that natural hair is well protected under the extension to avoid any unnecessary tension.
What is the delivery time of the Afro Drawstring Ponytail?
Delivery time for Afro Drawstring Ponytail is 9-14 business days after payment confirmation. We work with reliable carriers to ensure your order arrives on time and in perfect condition.
Is there a guarantee for the Afro Drawstring Ponytail?
Yes, we offer a 30-day warranty upon receipt of the product. If you find any manufacturing defect or are not satisfied with the quality of the product, you can request full exchange or refund within this period. For more information, see our warranty policy on the support page.